Job Details

Job Full Description

Position: Counter Clerk (Bilingual in Spanish a PLUS)

Location: Texarkana, TX

Hours: M-F, 8am-5pm, possible weekend hours if needed (Sat 7am-12pm)

Pay: $13-16/hour, DOE

Benefits: Medical, dental, vision; 401(k) retirement with company match (Available after 90 Days), Paid time off including sick, vacation, holidays, and paid parental leave. Comprehensive training and development and career growth opportunities. Employee Rental Program for Construction and Events.

Position Summary: The Counter Sales Associate is responsible for assisting rental customers in a polite, friendly, and professional manner whether in person or on the phone. You will ask the customer questions to determine their rental needs, prepare forms and contracts, and explain fees/pricing. This position is public-facing.

Essential Duties and Responsibilities:

• Assists customers courteously in person and via phone
• Assesses rental requirements and suggests suitable equipment
• Prepares rental forms and contracts accurately
• Explains rental charges and equipment details comprehensively
• Handles phone orders and inquiries
• Completes rental transactions on rental software, including checking equipment rates and availability, creating rental quotes, reserving equipment, and opening/closing rental contracts
• Emails quotes/reservations/contracts to customers
• Resolves customer issues promptly
• Cleans showroom floor and equipment, and arranges showroom displays as directed by the Counter Sales Supervisor
• Coordinates equipment delivery, loading, and unloading
• Assists in creating rental quotes and reservations
• Reports safety violations to supervisor
• Upholds company safety standards and ensures appropriate procedures are followed
• Performs other duties as requested

• High school diploma or equivalent GED preferred but not required
• Bilingual in Spanish a must!
• 3 years of experience in customer service or sales, with-in last 3 years
• Customer service aptitude
• Strong telephone skills
• Effective written and oral communication skills
• Valid driver's license and clean driving record

• High school diploma or equivalent.
• Ability to multitask effectively in a fast-paced environment.
• Proficient in operating our rental management system.
• Strong attention to detail and alertness.
• Excellent communication and customer service skills.
• Team-oriented mindset and collaborative spirit.

• Must be able to lift/move approximately 50-70 lbs
• Sitting and periods of time spent at a computer