Job Details

Other Forms of Compensation: Yearly Bonus and Company CarJob Summary:The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns. The Customer Service Manager works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.Key Responsibilities:Responsible for site visits and client retentionAssist branches with grand openingsEnsure compliance with local and national account standards; review corporate compliance reportingEnsure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.)Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)Coordinate efforts to improve customer retention and client experience at the point of saleBuild retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenueDrive compliance to merchandising standardsAssess performance by location through audit reports (Quarterly District Evaluations)When needed, perform the job functions of the Route Driver position, including driving a company vehicle over an established route to deliver products, render services by stocking and maintaining vending and related equipmentPreferred Qualifications:A bachelor's degree is preferred; two-year college degree or the equivalent combination of education and experience is acceptable3 years driving experience requiredValid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving recordPreferred 3-4 years' experience in a customer service position, or a minimum of 2 years of related experienceRoute management, retail and merchandising experience is preferredAbility to operate or willingness to learn material handling equipment (box truck, handcarts, etc.), in the absence of delivery driverFood & beverage experienceExcellent communication skills requiredMust be able to travel to client sitesMust be passionate about providing world class service to our clients and customersMust be able to lift 50 lbs. on a consistent basisBenefits:MedicalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Personal LeaveCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Canteen maintains a drug-free workplace.#J-18808-Ljbffr