Job Details

A company is looking for a Payment Processing Director to develop and supervise the quality, performance, and productivity of the Payment Processing Department.Key ResponsibilitiesManage the payment processing department, including staff performance, project assignments, and process improvementsDevelop and maintain department standards, policies, and procedures while enhancing customer satisfactionCoach and train staff, monitor service levels, and perform audits to ensure data integrity and accuracyRequired Qualifications5 years of experience in a Call/Contact Center environment, with management experience in a customer-focused teamBilingual in English/Spanish preferredStrong understanding of payment processing and customer service metricsProficient in MS Office applications such as Word, Excel, and OutlookAbility to train employees and evaluate their performance in a fast-paced environment