Job Details

A company is looking for a Call Center Supervisor, Outbound Operations - Urology.Key ResponsibilitiesLead and manage a team of outbound call center agents to meet performance targetsMonitor and optimize the performance of the outbound dialer function and analyze key performance indicators (KPIs)Conduct coaching sessions, performance reviews, and implement corrective action plans as neededRequired Qualifications3+ years of experience in a high-volume call center environment1+ years of supervisory or management experience in an outbound call centerExperience managing or utilizing an outbound dialer system effectivelyStrong analytical skills to interpret data and drive performance improvementsProven track record of achieving team performance metrics