Job Details

A company is looking for an IT Support Analyst I to provide first-level technical support remotely.Key ResponsibilitiesServe as the first point of contact for customers seeking technical assistance via phone or emailPerform remote troubleshooting and determine the best solutions based on customer issuesRecord events and problems, follow up on customer status, and suggest improvements to proceduresRequired QualificationsMinimum high school diploma or equivalent in Information Technology, Computer Science, or related fieldIndustry-specific certifications such as HDI, MCP, Network+, and A+ preferred; HDI certification required within 1 year of hire1 - 2 years of experience providing IT technical support preferredStrong understanding of IT service management principles and practicesProficiency in Windows operating systems and common business applications