Job Details

A company is looking for a Customer Support Team Lead to provide high-level support and mentor a team in a remote environment.Key ResponsibilitiesRespond to and resolve customer queries across various channels while managing service delivery and customer satisfactionIncrease customer satisfaction by providing exceptional support and handling escalations effectivelyMentor team members, facilitate onboarding, and contribute to team development and knowledge sharingRequired Qualifications3+ years of experience in online customer support for a SaaS productExperience in mentoring peers or leading small teams in a digital support environmentKnowledge of HTML, CSS, JavaScript, and experience with browser developer toolsExperience with APIs and providing support on API-related queriesProficient in English with a positive attitude towards supporting and nurturing others