Job Details

A company is looking for a Customer Service Surge Supervisor who must reside in Texas.Key ResponsibilitiesEstablish performance objectives aligned with company strategy and manage daily call and chat volumesLead training and development for staff, ensuring proficiency in child support statutes and operational proceduresMonitor agent productivity, provide feedback, and maintain documentation of coaching sessionsRequired Qualifications and EducationHigh school diploma or equivalent with a minimum of one year in a supervisory role in customer service or call centerExperience in an operational capacity involving supervision or managementKnowledge of customer service policies and child support proceduresProficient in standard computer software applications such as Microsoft Word and ExcelAbility to work flexible hours, including weekends as needed