Job Details

A company is looking for an IT Service Management Technician I.Key ResponsibilitiesDeliver remote support to end-users, ensuring minimal downtimeFacilitate IT orientations, perform remote PC configurations, and provide technical support servicesRespond to and resolve incoming technical support requests via ticketing systemRequired Qualifications2 years of work experience in a technical support or IT-related role, or an equivalent combination thereofExperience with operating systems (Windows and Mac OS), productivity tools (Microsoft Office Suite), and networking basicsExperience with basic computer hardware, software, and networking conceptsProven customer service experience in an IT support roleFamiliarity with ITIL and ITSM, ticketing systems, and remote support tools