Job Details

A company is looking for a SME & Training Coordinator 1 for their Customer Service Center.Key ResponsibilitiesServe as a Subject Matter Expert for bank products and operational procedures, providing support to Customer Service Center staffCoordinate training programs and monitor adherence to training timelines and documentationResearch and resolve complaints while identifying training needs and recommending process improvementsRequired QualificationsAssociate's degree and a minimum of 2 years of banking or financial services experience, or equivalent combination of education and experienceMinimum of two years of contact center experience or equivalent requiredRelevant experience in quality assurance, training, program management, or related fields preferredMinimum of one year of outbound calling experience preferredMinimum of one year of any sales experience preferred