Job Details

A company is looking for a Manager of Product & Customer Support.Key ResponsibilitiesManage the support ticket queue and day-to-day operationsAct as a senior escalation point for complex technical issues and support troubleshootingLead implementation and optimization of support tools and processesRequired Qualifications5+ years in technical support or similar within a SaaS environment2-3+ years of experience managing support teams or individual contributorsProficiency in JavaScript, HTML, and CSS at a debugging levelStrong understanding of API calls and integrationsExperience with support tools such as Zendesk, Jira, or similar