Job Details

A company is looking for a Digital Customer Experience Lead.Key ResponsibilitiesOperationalize scalable customer experience strategies through lifecycle programsDevelop and launch self-service and 1:many programs to enhance customer onboarding and adoptionLeverage AI and automation to improve workflows and customer engagementRequired Qualifications3-8+ years of experience in B2B SaaS Customer Success, Digital CX, or related fieldsExperience in defining and scaling digital engagement strategiesAbility to design and launch lifecycle programs from start to finishProficiency in configuring digital adoption tools and CRM campaignsExperience collaborating cross-functionally with Product and Marketing teams