Job Details

Major Duties
Classification: Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Fidium is where next-generation fiber meets next-level opportunity. With a vision to be Americas favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.

Backed by one of the nations top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement-empowering every team member to make a meaningful impact.

We are seeking a detail-oriented and technically proficient VoIP Activations Engineer to join our growing team. In this role, you will be responsible for provisioning, configuring, and activating VoIP services for new and existing customers. Youll work closely with internal teams and external partners to ensure seamless onboarding and optimal service delivery.

Due to business needs this role is remote but must be located in Mountain or Pacific time zone.

Responsibilities

Provision and activate VoIP services including SIP trunks, hosted PBX systems, and IP phones.

Coordinate with sales, support, and engineering teams to ensure timely and accurate service delivery.

Troubleshoot activation issues and elevate complex problems to Tier 2/3 support as needed.

Maintain accurate documentation of configurations, activations, and customer setups.

Monitor and verify service quality post-activation to ensure customer satisfaction.

Assist in developing and refining activation processes and automation tools.

Stay current with VoIP technologies, protocols (SIP, RTP), and industry best practices.

Qualifications

2+ years of experience in VoIP engineering, network provisioning, or telecom operations.

Strong understanding of SIP, RTP, and other VoIP protocols.

Experience with VoIP platforms such as Cisco, Adtran, Meta or BroadSoft.

Familiarity with network troubleshooting tools (Wireshark, ping, traceroute).

Excellent communication and organizational skills.

Ability to work independently and manage multiple activations simultaneously.

Certifications such as CCNA, CompTIA Network+, or SIP School Certified Professional are a plus.

Preferred Skills

Experience with cloud-based VoIP services and APIs.

Knowledge of number porting processes and telecom regulations.

Scripting or automation experience (e.g., Python, Bash) is a bonus.

Benefits Offered

401(k) matching

Medical, Rx, Dental and Vision insurance

Disability insurance

Flexible spending account

Health savings account

Life insurance

Tuition reimbursement

Paid vacation and personal days

Paid holidays

Employee Assistance Program

Annual bonus program to eligible employees based upon organization performance

Salary
Pay range (commensurate with skills and experience): $65,000 - $85,000 Annual Salary

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

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