Job Details

Job Summary:

Do you want to have a fulfilling career with purpose helping military veterans? The Case Manager is a support member of a Senior Advocate's team. This person is in charge of implementing the Senior Advocate's strategy for each case and being the primary point ofcontact with the client. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday - Friday from 8:00 am to 5:00 pm. This is a remote work from home position.

We offer a comprehensive benefits package, including health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays.

Essential Functions:
• Builds and maintains positive client relationships via phone, email, and mail.
• Assists and consults with Senior Advocate in the organization and management of client files and records, as directed.
• Reviews completeness of client files within the VA's system and has informal meetings with VA personnel to correct various deficiencies.
• Responds appropriately to all client, staff, authorized third party, and VA/BVA communications in a timely and accurate manner.
• Prioritizes and completes varied administrative tasks independently, with great attention to detail, while following standard operating procedures.
• Ensures all VA administrative and regulatory deadlines are met.
• Proficiency in utilizing office technology and software programs in an efficient and appropriate manner.
• Works in a team environment with a strong commitment to obtaining the best possible outcome for all parties.
• Performs other related duties as assigned.

Required Skills/Abilities:
• Performing work in this job's occupational field requires the application of professional disciplines requiring a two-year degree or equivalent and the extensive, applied use of related concepts, practices, and methods.
• In relation to other jobs in the same function, this job requires a level of proficiency to apply broad knowledge and experience.
• The primary or most necessary skills required for this job are customer service skills, technical aptitude, time management and organizational skills
• Other important skills include excellent written and oral communication, inter- personal and computer skills.
• Reliable and dependable attendance.

Education and Experience:
• This job requires a minimum of an associate degree or 3 years of work-related experience with progressive responsibilities or an equivalent combination of education and experience.
• You must obtain a Personal Identity Verification (PIV) card within six months of employment.
• Telephone experience is required.
• Experience using computers and performing data-entry functions.

Physical Requirements:
• Prolonged periods of sitting at a desk, talking on a telephone and working on a computer.

Remote Work from Home Requirements:
• Not all positions are remote; some require that the employee work in the office.
• Must have a desk, chair and basic essentials to work from home.
• Must have a quiet work area without noise or distractions.
• Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload speed.
• Must be logged onto your work computer and able to answer calls during your normal work hours.
• Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV.