Job Details
Customer Service Revenue Agent
2026-04-16 State of Wisconsin Division of Personnel Management all cities,AK
Description:
Some employees may also be eligible for Public Service Loan Forgiveness .
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce . Watch this video to see what working for the State of Wisconsin is all about!
This list of eligible candidates established from this announcement may be used to fill future similar vacancies (permanent, project or Limited Term) in the next six months within DOR.
Position Summary
This is an entry-level professional position responsible for performing customer service activities. This position assists customers with using external facing systems, makes account corrections, explains notices and requests for information, and answers questions about registration, return preparation, and tax laws and rules. This position will be cross trained in a variety of tax areas. The work is performed under close supervision.
To see the full list of duties view the position description.
Salary Information
The starting pay rate for this position is $25.16 per hour, plus excellent benefits.
The classification of this position is Revenue Agent, which is in Pay Schedule 07, Pay Range 04. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.
Job Details
Background Checks: Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.
I-9 Requirements: Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.
Probationary Period: A n 12-month probationary period will be required.
Remote Work/Telework: After completion of original 12-month probation period, telework may be available at one day per week. Telework may gradually increase up to 60% after probation, based on employee performance and work unit needs. This position will be headquartered at the DOR main office building, 2135 Rimrock Road, Madison Wisconsin. Regular business hours are M-F from 7:45am-4:30pm.
Qualifications
Minimally qualified applicants will have experience:
How To Apply
To be considered for this position, you must complete the online application. C lick "Apply for Job" to start the application process. For instructions, refer to the following link: Applying to State Service .
You must attach a current resume and a letter of qualifications in a Microsoft Word or PDF compatible format. Make certain these documents clearly illustrate your experience, including detailed examples, with each of the qualifications listed in the "Qualifications" section of this announcement. These documents will be used to assess whether your qualifications meet the qualifications required of the job. For instructions on developing your application and what should be included in these materials, click here . Make certain your resume and letter are how you want them to be before you finalize the application as you are not able to update or change your application materials once you click "Submit".
Submitted materials will be evaluated by a job expert and the most qualified applicants will be invited to the next step of the selection process. If you are invited to interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly.
Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process as described above by the stated deadline.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.
Questions can be directed to Maggie Davis, Human Resources Specialist Senior at Margaret.Davis1@wisconsin.gov or phone at 608-266-3924.
Deadline to Apply
All application materials must be received before or by 11:59 PM on April 27, 2026.
Introduction
The Department of Revenue is seeking a Revenue Agent in the Business Tax Section of the Customer Service Bureau. This position is headquartered in Madison at the State Revenue Building on 2135 Rimrock Road.
Join the Department of Revenue (DOR)! We are a highly engaged organization, committed to the success of our employees who are equally committed to the department's success. In addition to the employment benefits listed below, DOR offers a mentorship program, training for future leaders, and our Take 4 program which encourages four hours of training per month.
Are you ready for a challenge? Come join our team of professionals in a rewarding position as a Revenue Agent for the Department of Revenue's Division of Income, Sales & Excise Tax.
The state of Wisconsin offers an exemplary benefits package , this includes generous paid time off so you can truly have a work/life balance! Our competitive benefits package offers:
- Substantial leave time including at least 3 1/2 weeks of vacation/personal time to start, nine paid holidays, and ample accruable sick time that rolls over each year.
- Excellent and affordable insurance options for health, dental, vision, life and more .
- An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
- Well Wisconsin Program offering wellness tools and rewards to employees and spouses.
- A free and confidential employee assistance program that offers employees and their household a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
Some employees may also be eligible for Public Service Loan Forgiveness .
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce . Watch this video to see what working for the State of Wisconsin is all about!
This list of eligible candidates established from this announcement may be used to fill future similar vacancies (permanent, project or Limited Term) in the next six months within DOR.
Position Summary
This is an entry-level professional position responsible for performing customer service activities. This position assists customers with using external facing systems, makes account corrections, explains notices and requests for information, and answers questions about registration, return preparation, and tax laws and rules. This position will be cross trained in a variety of tax areas. The work is performed under close supervision.
To see the full list of duties view the position description.
Salary Information
The starting pay rate for this position is $25.16 per hour, plus excellent benefits.
The classification of this position is Revenue Agent, which is in Pay Schedule 07, Pay Range 04. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.
Job Details
Background Checks: Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.
I-9 Requirements: Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.
Probationary Period: A n 12-month probationary period will be required.
Remote Work/Telework: After completion of original 12-month probation period, telework may be available at one day per week. Telework may gradually increase up to 60% after probation, based on employee performance and work unit needs. This position will be headquartered at the DOR main office building, 2135 Rimrock Road, Madison Wisconsin. Regular business hours are M-F from 7:45am-4:30pm.
Qualifications
Minimally qualified applicants will have experience:
- Experience providing customer service in person, by phone, or in writing.
- Experience handling confidential documents.
- Experience using computer software/Microsoft Office Products or equivalent
- Experience with handling customer account issues, requests, or inquiries.
- Experience with research and analyzing complex information.
- Call center experience.
How To Apply
To be considered for this position, you must complete the online application. C lick "Apply for Job" to start the application process. For instructions, refer to the following link: Applying to State Service .
You must attach a current resume and a letter of qualifications in a Microsoft Word or PDF compatible format. Make certain these documents clearly illustrate your experience, including detailed examples, with each of the qualifications listed in the "Qualifications" section of this announcement. These documents will be used to assess whether your qualifications meet the qualifications required of the job. For instructions on developing your application and what should be included in these materials, click here . Make certain your resume and letter are how you want them to be before you finalize the application as you are not able to update or change your application materials once you click "Submit".
Submitted materials will be evaluated by a job expert and the most qualified applicants will be invited to the next step of the selection process. If you are invited to interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly.
Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process as described above by the stated deadline.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.
Questions can be directed to Maggie Davis, Human Resources Specialist Senior at Margaret.Davis1@wisconsin.gov or phone at 608-266-3924.
Deadline to Apply
All application materials must be received before or by 11:59 PM on April 27, 2026.