Job Details

A prominent nonprofit organization is seeking an IT Specialist II for a full-time remote position. This role involves providing telephone and email-based IT operational support, requiring significant IT support knowledge and customer service experience. Ideal candidates should possess a CompTIA A+ Certification and at least two years of experience in a high-volume IT environment. Key responsibilities include troubleshooting IT issues, maintaining communication with customers, and resolving requests per established service agreements.

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