Job Details

Summary:

Location: White Plains, NY (Hybrid)

Duration: 6 Months

Work Mode: Hybrid

Responsibilities:

• Manage the relationship and fulfillment of work for anywhere between 5-150 clients (varies based on required communication as well as volume of BL work).
• Establish, maintain, and develop the relationship between Business Licensing Team and the company.
• Receive new order/project requests from companies and partner with onboarding to have those orders set up in our system.
• Provide regular status updates to the company for any pending projects/renewals.
• Expertly handle approximately 50-75 new emails daily in an accurate, timely, and courteous manner.
• Schedule and lead company meetings to discuss ongoing projects, as needed.
• Ensure that the integrity of the license records and company data/documents remains intact throughout the course of the relationship.
• Work with internal and external clients to resolve any barriers to licensure and ensure customer satisfaction.
• Anticipate company needs and follow through with upsell opportunities.
• Operate efficiently within an internal collaborative team environment.

• Education: Minimum Bachelor's degree, or equivalent experience.
• Experience: 1-2 years of customer service and/or licensing experience is required.

• Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues, and clients.
• Use of considerable tact and discretion when dealing with partners, clients, or sensitive data.
• Ability to adapt to changing regulatory environment.
• Ability to work independently, handle pressure, multi-task, and prioritize work at all times.
• Excellent organizational and communication (both verbal and written) skills.
• Ability and desire to work in a fast-paced environment.
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF).
• Excellent attention to detail and high degree of accuracy and consistency.
• Top of the line organization skills in all facets of project workflow.
• Superb time management skills.
• Ability to maintain a customer-centric focus and work ethic at all times.
• High energy, positive mindset with ability to see barriers as a challenge to be overcome rather than a limitation or deterrent.
• Excellent project management skills.