Job Details

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Associate IT Process Manager performs elementary governance, analysis and facilitation of a technology process. The incumbent in this role, drawing from fundamental knowledge of and experience in organizational behavior and functional process methodologies, is responsible for working with the IT Teams and stakeholders to efficiently and effectively facilitate process according to priority, context, and resource definitions and constraints, including the analysis, management, monitoring, and reporting of their progress to completion.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Leads the creation and management of documentation, processes, and tools to support the performance of IT functions, providing transparency to the size, status, and timing for planned, in progress, and completed activities.
• Collaborates with business and IT stakeholders to identify, analyze, understand, and prioritize functional activities by business value and urgency.
• Communicates verbally and in written forms (formal and informal), with all audiences within the organization, including senior and executive leaders in the planning, coordination, and reporting of IT functional activities.
• Supports and facilitates communication, meetings, and other collaborations as appropriate to effectively perform work and to understand, resolve, and / or mitigate risks, obstacles, and conflicts in the performance of functional activities.
• Contributes to the function's ongoing efforts as owner and change agent, employing inspection and adaptation, and continuous improvement processes to consistently provide opportunities for functional delivery evolutions that will maximize autonomy and a thriving delivery culture in the IT organization.
• Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Fundamental knowledge of backlog management and team collaboration tools, ERP systems, and request management software
• Solid communication skills to effectively articulate, demonstrate, negotiate, persuade, and otherwise support the delivery of appropriate levels of messaging and decision-support information with all audiences, including senior leaders, and in all forms (e.g., written, verbal, and the creation and delivery of presentations)
• High level of conceptualization, analytics, logic, and reasoning skills
• Effectively handle ambiguity in all aspects of work, including business direction and strategy, to enable the synthesis of disparate observations and data, creating conclusions and recommendations, and successfully leading and supporting project teams through change
• Able to perform with autonomy, requiring some supervision and guidance from IT and team leadership
• Ability to operate a computer in a Windows environment utilizing SAAS applications, a/v conferencing, and spreadsheet, presentation, diagramming, and word documentation software
• Demonstrated history of fostering teamwork and collaboration across multiple functional areas with competing priorities
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• Bachelor's degree in Information Technology, Computer Science or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
  
• A minimum of 1 year of direct hands-on experience in a relevant technical process role
  
• Experience in the analysis, documentation, and maintenance of procedures, activities, tracking, and reporting related to the execution of the process
  

PAY RANGE:
$91,165 - $130,235 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS



We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE

Current Contingent Worker please see job aid HERE to apply
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