Job Details

Overview:

Make sure to apply with all the requested information, as laid out in the job overview below.
Join our dynamic team as a Network Operations Technician, where your technical expertise will be the backbone of our IT infrastructure! You will play a crucial role in monitoring daily data refresh operations and bulk load activities. Activities are monitored via an enterprise job scheduler which orchestrates hundreds of SAS and SQL SSIS jobs. This also includes watching other monitoring programs to ensure that systems that support business operations are healthy. Critical jobs run weekdays and start early in the morning. If you have a passion for technology and a knack for troubleshooting, this is the perfect opportunity!

What you'll do:

• Monitor job scheduler – Monitor Tidal Automation job scheduler application. Troubleshoot issues and rerun jobs as necessary. Research and enhance documentation about jobs where lacking. Work with IT resources to better document jobs and automation.
• File Transmissions – Monitor and remediate file transmissions issues. Escalate issues as appropriate to MOHELA staff or external parties
• Infrastructure and Application Monitoring – Review alerts in company monitoring systems and escalate issues as necessary
• *Documentation – *Help develop documentation for jobs in Tidal as well as SQL SSIS packages. Work to understand the underlying data structures that Tidal jobs work to keep data updated from a remote mainframe and data warehouse. Work with IT management to ensure the information and tools available provide the needed support to be successful.
• *Escalate issues – *Act as the receiver of PagerDuty alerts, resolve and escalate as necessary
• Cross Training - Participate in cross training to ensure departmental goals and objectives are completed.
• Process Improvements – Work on projects that help in improving documentation, processes and monitoring systems that you are responsible for watching.
• *Other Duties as Assigned - *Perform other IT duties as assigned by management.

Basic qualifications:

• Bachelor's degree or related certification and experience required.
• 3+ years in Information Technology with demonstrated advancement in responsibilities and proficiencies in past roles.
• Broad working knowledge of Windows enterprise platforms, Tidal Automation, basic knowledge of SAS
• Ability to work remote.
• Must submit application via careers page at

Preferred qualifications:

• Understanding of SQL SSIS packages

About the company:

At MOHELA we are a nationally recognized nonprofit organization with over 40 years of experience in student loan servicing and higher education financing. Since our establishment in 1981, we have been dedicated to providing world-class customer service to our borrowers, understanding the unique challenges that come with financing higher education.

Our benefits include:

• Competitive Salary: We value your skills and experience and offer a compensation package that reflects that.
• Comprehensive Benefits Package: Our benefits include medical, dental, and vision coverage, with elected benefits starting on the 1st of the month following enrollment.
• *Generous Paid Time Off: *We understand the importance of work-life balance, which is why we offer generous vacation and paid-time-off policies.
• *Life Insurance and Short-Term Disability Coverage: *We provide essential coverage to ensure your peace of mind.
• *401(k) Plan: *Take advantage of our 401(k) plan with a dollar-for-dollar match up to 8% of your salary after 6 months of service.
• *Tuition Reimbursement: *Invest in your education with our tuition reimbursement program available after 3 months of employment.
• *Dependent Child College Tuition Reimbursement: *We support the educational goals of your family as well.
• Public Service Loan Forgiveness (PSLF) Eligibility: Our organization qualifies for the PSLF program through the U.S. Department of Education.
• *Paid Holidays and Personal Days: *Enjoy 7 paid holidays and 4 paid personal holidays each year.
• *Employee Assistance Program: *Access support for personal and professional challenges.
• Local Employee Discounts and Pet Insurance: Enjoy additional perks that enhance your lifestyle. xmvmafu

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Tuition reimbursement
* Vision insurance

Work Location: Remote
Remote working/work at home options are available for this role.