Job Details

Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Tuesday, March 31, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

POSITION SUMMARY

More than a job - play an integral part of Duke Energy's customer success and satisfaction as a call center representative.

Consider joining the Duke Energy team, where you'll find a friendly work environment, and opportunities for growth and development.

A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.

Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

WE OFFER

• Participation in a 401k plan
• Accrued sick and family care leave per pay period
• Flexible work schedule
• All necessary equipment provided

PAY AND WORK SCHEDULE:

• The pay rate is $17 per hour (non-negotiable)
• This role is virtual, ability to work remotely
• Flexible Work Schedule
• Hours of Operation: Monday-Friday, 7:00 AM - 7:00 PM
• A minimum of 12 hours per week, up to a maximum of 26 hours per week with a minimum 4-hour shift (i.e., 4 consecutive hours) on Mondays required
• Required 30-day break within 12 months

TARGET START DATE:

• The target start date for this posting is Monday, 5/18/26. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs.

TRAINING DETAILS:

• First 6 weeks, Monday-Friday from 8:00 AM to 1:00 PM
• Required first day onsite attendance at a Duke Energy Call Center location
• During the 6-week training period, there is no allowance for vacation time or absences.
• Your continued employment will be contingent on successful completion of the training program.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING

• Provide high quality customer interaction by handling customer's needs with integrity and empathy in one transaction.
• Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
• Use professional judgement and escalate customer issues/concerns to management when appropriate.
• Perform other duties as assigned, including work on special projects.

REQUIRED QUALIFICATIONS

• High school diploma or GED completed at time of application submission

DESIRED QUALIFICATIONS

• Ability to work a flexible schedule.
• Some college or college degree.
• One year call center or customer service experience preferred.
• Willingness to work in an environment that requires 100% phone-based customer interaction.
• Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
• Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

WORKING CONDITIONS

• Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility.
• All new hires are required to have access to reliable high-speed internet and a quiet work environment.
• Required 30-day break within 12 months.

WHAT TO EXPECT: STEPS IN DUKE ENERGY'S HIRING PROCESS

• Duke Energy Hiring Process
• Duke Energy Customer Care Assessment - required time sensitive/completion of online test
• Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment.
• If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.
• Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
• It is the policy of Duke Energy to maintain a drug-free workplace.

Travel Requirements
Not required

Relocation Assistance Provided (as applicable)
No

Represented/Union Position
No

Visa Sponsored Position
NoPlease note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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