Job Details

Customer Success Manager

Department: Operations

Employment Type: Permanent

Location: Remote, United States

Reporting To: Job Title of Hiring Manager

Description

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we're making workplaces safer every day.

Join Veriforce's Customer Success team as a Customer Success Manager. In this role, you'll be the voice of our customers and a key face of our company. Your success will be measured by your ability to keep customers satisfied, expand their experience, and guide them through their journey with Veriforce. As the primary contact for our clients, you'll collaborate closely with all Veriforce teams, providing your expertise and innovative ideas to make informed decisions. At the same time, clients will look to you for advice on what's next, maximizing the value they get from our platform and services. As a Customer Success Manager, you'll play a vital role in building and nurturing customer relationships, ensuring their satisfaction and growth. You'll need to be a hands-on contributor, ready to tackle challenges with determination and creativity. Join us and be the bridge between our clients and Veriforce's success.

What that means day-to-day:

• Take ownership of client relationships by thoroughly understanding their unique needs, objectives, and how they measure value and success
• Actively manage client health by continuously monitoring and assessing account satisfaction, addressing any concerns, and implementing strategies to enhance the overall experience with Veriforce
• Identify expansion opportunities and take ownership of the client renewal process to grow client relationships and ensure continued success
• Apply strong process and project management skills to effectively navigate clients and internal teams through complex initiatives, ensuring successful outcomes
• Conduct thorough business reviews and make on-site client visits to ensure that our clients' evolving needs are met and to identify growth possibilities
• Collaborate closely with Sales, Professional Services, Support, Finance, and Product to facilitate seamless handoffs and provide comprehensive guidance to clients throughout their journey
• Develop deep and comprehensive industry and product knowledge
• Serve as the voice of our customers, providing valuable insights to inform our sales processes and shape the product roadmap
• Leverage data-driven insights to create strategic account plans and proactively deliver valuable information to customers, reinforcing the partnership's value, fostering trust, and nurturing customer advocacy

What you'll need to be successful:

• Exceptional communication skills to foster trust among your client base and colleagues
• Resilient and gritty attitude, ready to tackle unique challenges and secure long- term client satisfaction
• Ability to proactively identify and address issues, preventing and resolving client concerns
• Positive attitude and a track record of driving positive results through cross- functional collaboration
• Proficiency in data-driven decision-making to drive long-term account success
• Strategic planning skills alongside a proven ability to manage complex accounts collaboratively, efficiently, and effectively
• Experience in managing enterprise clients and overseeing renewals preferably related to solutions in Health & Safety, Procurement, or Supply Chain

What you'll get in return:

Here are just a few of the great reasons you should join our team!

• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to
• Veriforce provides
  • 100% paid employee medical and dental insurance
  • Monthly contributions to Health Savings Accounts
  • A 401(k) match that is immediately fully vested
  • Outstanding time off benefits
  • Paid time off for volunteer activities
  • Remote work

All job offers will be contingent on successful completion of a drug screen and background check.