Job Details

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples' lives?

JoinBrown & Brown Absence Services Group as a Medicare Eligibility Specialist.

We are looking for a great bilingual (Spanish/English) communicator who is customer-focused and excited by the prospect of working closely with an experienced and highly motivated team. The Eligibility Specialist provides initial education, screening and customer service to clients who become eligible for Medicare benefits. This includes a high volume of outbound calls to prospective clients over the phone to support the licensed agents with appointment setting and introductions. The Eligibility Specialist duties also include resolving eligibility and enrollment related questions and responding to internal and external customer inquiries that may be received via email or by phone.

Who is right for the role:

To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities.

Be an active listener.

• Strong verbal communication skills, attention to detail, and critical thinking.
• Listen with empathy; ensure clients feel well-informed while moving through calls efficiently

Be a team player.

• Demonstrate polished interpersonal skills and strong professionalism
• Be able to work in a fast-paced environment
• Meet or exceed both individual and company quota objectives

Other Essentials.

• Excellent organization, multitasking and communication skills
• Execute high level outbound calls to qualify, screen and obtain consent from warm lead base / No Cold Calls
• Customer Relations or Medicare experience
• Salesforce or other CRM experience preferred
• BS, equivalent, or minimum of 1-2 years relative work experience preferred

Benefits and Perks.

• Competitive compensation
• Remote or in-office work opportunity available
• Full time schedule, but with flexible hours
• Comprehensive medical, dental, and vision coverage
• Access to covered mental health resources
• A competitive 401k match
• Employee Stock Purchase Program available to all teammates
• Tuition reimbursement
• Generous paid time off plan
• Joining a culture of caring that values diversity of thought and background
• Regularly scheduled team meetings and one-on-one development time with your leader

ABOUT BROWN & BROWN ABSENCE SERVICES GROUP

Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".