Job Details

Donor Services Coordinator

Remote

Position Overview
Join a mission-driven team dedicated to unlocking human potential by connecting communities, supporters, and local leaders to address urgent global challenges. Through collaboration, grassroots partnerships, and an engaged network of donors and advocates, the organization brings people together to create sustainable, community-driven solutions that improve lives. Be part of a team that believes in the power of collective action to drive meaningful, lasting impact.

As Donor Services Coordinator, you will support and safeguard organizational revenue through accurate gift processing, recurring donor management, and campaign execution. In this execution-focused role, you will manage day-to-day revenue operations in Salesforce, ensuring data integrity and timely tracking across platforms. Working closely with the fundraising team, you will maintain strong quality control and support efficient, reliable revenue processes.

Responsibilities

• Accurately enter and code gifts in Salesforce NPSP; assign to correct funds, projects, and campaigns
• Maintain a 48-hour turnaround on gift entry with strong quality control
• Manage recurring donations; resolve failed transactions within 3 business days
• Contact donors to update payment info and handle payment issues
• Process gift cards and recurring adjustments
• Set up and manage Salesforce campaigns
• Support Fundraise Up and peer-to-peer platforms; monitor data flow and troubleshoot basic issues
• Conduct donor research and prepare briefing materials
• Maintain accurate donor portfolio data
• Support major donor events and engagement (including thank-you calls)
• Send acknowledgments and corrections as needed
• Provide timely operational support across teams
• Manage shared inboxes and respond/route messages promptly
• Answer and direct main phone line inquiries

Qualifications

• 1+ years of experience in nonprofit fundraising operations or development services
• Proficiency in Salesforce NPSP (or similar CRM), including gift entry, data management, and reporting
• Experience managing recurring donations
• Strong attention to detail with a focus on data accuracy and quality control
• Skilled in Excel or Google Sheets (data manipulation and reconciliation)
• Able to work independently and manage competing priorities
• Familiarity with online donation platforms (e.g., Fundraise Up)
• Experience supporting peer-to-peer fundraising campaigns
• Comfortable collaborating cross-functionally with Finance and Program teams
• Donor-centric mindset-values the people behind the data
• High level of accuracy and pride in detail-oriented work
• Service-oriented approach to supporting internal teams and donors
• Comfortable working in a lean, remote environment with visible impact

Compensation

• Salary: $50,000 - $70,000
• 100% paid benefits for employee + family
• Health Reimbursement Arrangement plan which fully covers the deductible costs of the medical plan (e.g. up to $5k for individual or $10k for family)
• Flexible/unlimited paid time off
• Remote work setup

Career Blazers Nonprofit Search maintains a broad focus so that your search can be thorough, and inclusive of all relevant options. We carefully consider your desired outcome, skills, and experience. The professionals at Career Blazers Nonprofit Search maintain your confidentiality and will not send your resume to a client without your approval.

Career Blazers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status.