Job Details

Customer Success Associate

Remote

About Expertvoice

We work with hundreds of the world's most respected consumer brands - companies like Garmin, Carhartt, Purina, Ariat, TaylorMade, Brooks, and more, as well as retailers like REI and Dick's Sporting Goods - to engage influential everyday experts, and to build, track and reward their helpful expertise.

At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. ExpertVoice employees are authentic, driven, and bold. We believe that our people are the heart and soul of our organization and their commitment to these values that drives our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact.

Summary

Reporting to the Associate Director of Customer Success, the Customer Success Associate will serve as the execution point of contact for a book of client partners in partnership with an Account Executive. This role will primarily focus on onboarding and supporting our newest clients on the ExpertVoice platform.

Key Responsibilities

• Analyze performance reporting to craft actionable insights and optimization recommendations for brand clients.
• Achieve quarterly goals that include maintaining and growing year over year invoiced revenue.
• Work closely with Account Executives and Project Managers to execute and launch client projects, including custom content builds, marketing campaigns, and other integrated initiatives.
• Explain usage statistics, provide insights, and partner with Account Executives to drive measurable client ROI.
• Serve as the day-to-day point of contact for a portfolio of client partners, ensuring strong communication and service.
• Organize and lead client-facing platform training to elevate client knowledge of internal and external tools (analytics, sales rep training, order processing, etc.).
• Maintain detailed records of client activities, key contacts, and personnel changes, and share updates with appropriate internal teams.
• Collaborate with Account Executives to build and maintain master event calendars, planning promotional activities throughout the year.
• Travel as needed for trade shows, client visits, and company-wide meetings.

Qualifications

• 1-3 years of Account Management experience and/or Customer Success experience
• Experience with direct B2B client communications
• Familiarity with Salesforce, Excel, Google Suite, Outlook, Slack.
• One hour proximity to a major airport preferred
• Customer onboarding experience is preferred

The Benefits of Being on the ExpertVoice Team:

• Compensation : Enjoy competitive pay, plus the chance to earn bonuses through our Company performance plan and annual merit increases.
• Comprehensive Benefits Package : We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents. Additionally, our benefits include flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and both short- and long-term disability.
• Generous Parental Leave : Welcome your new addition with up to 15 weeks of paid parental leave for full-time employees.
• 401(k) with Employer Match : Invest in your future with our 401(k) plan and employer match.
• Work-Life Flexibility : Freedom to work from anywhere in the Continental USA! This position offers the flexibility of being fully remote.
• Exclusive Employee Incentives : clients often extend exclusive incentive purchase programs to EV employees.

The approximate compensation range for this role is a base of $58,000-$65,000 (annually). This position is also eligible for quarterly bonuses. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications and geographic location.

ExpertVoice is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.