Job Details

divh2Remote Call Center Agents/h2pWe are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments:/pullistrongMember Services:/strong Inbound customer support/lilistrongRetention:/strong Inbound retention and customer engagement/lilistrongPre-Cancel Services:/strong Outbound re-engagement and light collections/lilistrongThird-Party Collections:/strong Available by request only/li/ulh3Schedules Availability/h3ullistrongTraining Schedule:/strong Monday to Friday, 9:00 AM 6:00 PM CST (First two weeks)/lilistrongPost-Training Schedule:/strong Monday to Friday, 10:00 AM 7:00 PM CST/lilistrongAttendance Requirements:/strong/liulli100% attendance required during training/liliOngoing attendance must meet a minimum of 93% to qualify for bonuses/li/ul/ulh3Key Responsibilities/h3ulliHandle a high volume of inbound and outbound customer calls/liliResolve customer inquiries efficiently and professionally/liliDocument all call activity accurately using internal systems/liliAdhere to all compliance and operational guidelines/liliMaintain performance metrics including attendance and key performance indicators (KPIs)/li/ul/div