Job Details

Bayscapes Inc. is seeking a professional and customer-focused Remote Call Center Agent to join our team. In this role, you will handle inbound and outbound calls, respond to customer inquiries, and provide exceptional support all from the comfort of your home.

Key Responsibilities:

• Answer incoming calls and respond to customer questions and concerns
• Make outbound calls to follow up on inquiries or provide service updates
• Accurately document customer interactions in our CRM system
• Resolve issues promptly or escalate when necessary
• Maintain a courteous and helpful attitude in all interactions

Qualifications:

• Prior experience in a call center or customer service role preferred
• Excellent verbal communication and listening skills
• Comfortable working remotely with minimal supervision
• Strong multitasking and problem-solving abilities
• Dependable internet connection and a quiet work environment