Job Details

**Job Title:** Member Services Representative

**Location:** Texarkana

**Job Description:**

We are seeking a dedicated and customer-focused Member Services Representative to join our team in Texarkana. As a Member Services Representative, you will play a pivotal role in ensuring our members receive outstanding service and support. This position is ideal for individuals who thrive in dynamic environments and are passionate about helping others.

**Key Responsibilities:**

- Provide exceptional service to members by addressing inquiries, resolving issues, and offering solutions in a timely and efficient manner.
- Assist members with account transactions, information requests, and product and service recommendations.
- Maintain a detailed understanding of our products and services in order to effectively communicate benefits to members.
- Process applications, update account information, and manage records in compliance with company policies and legal regulations.
- Engage with members both in-person and through digital communication channels, ensuring a positive and professional interaction.
- Collaborate with team members to enhance member satisfaction and promote a unified service approach.
- Identify opportunities to improve member service processes and contribute to developing a positive member experience.

**Qualifications:**

- High school diploma or equivalent; associate degree or higher preferred.
- Proven experience in a customer service or member services role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a proactive approach to resolving member issues.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in using MS Office and member service software systems.
- Commitment to maintaining confidentiality and ethical standards.

**Benefits:**

- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with company matching.
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.

Join us and make a difference in our members' experiences. If you have a passion for service excellence and a drive to succeed, we invite you to apply for the Member Services Representative position in Texarkana today!