Job Details

Join to apply for the (USA) Member Team Lead role at Sam's Club

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Base Pay Range

$20.00/hr - $28.00/hr

Location

3610 Saint Michael Dr, Texarkana, TX 75503-2341, United States of America

Position Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures, supporting the Open Door Policy, recruiting, hiring, scheduling, promoting, coaching and evaluating associates; communicating and supporting membership by providing information on membership types, programs and benefits to current and prospective members; processing memberships, upgrades and credit accounts; encouraging membership renewals; participating in sales and marketing events, completing and maintaining marketing recaps and other required documentation; striving to meet membership goals and promoting the value of Sam's Club products and services; providing and ensuring member service by acknowledging the member, identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self?service technology; assisting members with transactions utilizing registers or self?checkout area; ensuring club pickup orders are filled; overseeing assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds; assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanliness; completing accounting records, files transactions and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting?related investigations, preparing daily deposits, preparing and overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office and maintaining confidentiality and accuracy of financial and personal information; developing, communicating and implementing processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners; analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities; demonstrating, promoting and supporting compliance with company policies, procedures and standards of ethics and integrity; assisting management with correcting ethical and compliance issues and problems; leading and participating in teams by using and sharing resources, information and tools; determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved; modeling and helping others with how to adapt to change or new challenges; respecting the individual: embracing differences in people, cultures, ideas and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging; strengthening the team by helping develop and mentor others; recognizing others' contributions and accomplishments; acting with integrity, maintaining and promoting the highest standards of integrity, ethics and compliance; acting self?lessly, consistently humbly, self?aware, honest, fair and transparent; serving customers and members, delivering results while putting the customer first; making decisions based on reliable information; balancing short?term and long?term priorities and considering how own work impacts the teams' ability to deliver on our purpose for all stakeholders; striving for excellence: displaying curiosity and a desire to learn, taking calculated risks and demonstrating courage and resilience; driving continuous improvements, being open to and using new technologies and skills, and supporting others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company?paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting
• Other benefits include short?term and long?term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Live Better U is a company?paid education benefit program for full?time and part?time associates in Walmart and Sam's Club facilities; programs range from high school completion to bachelors degrees, including English Language Learning and short?form certificates; tuition, books and fees are fully paid by Walmart

The hourly wage range for this position is $20.00 to $28.00*

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• 6 months retail experience including operating front?end equipment (e.g., cash register) AND 6 months customer service experience
• Must be 18 years of age or older

Preferred Qualifications

• Leading a front?end team, Supervising experience to include hiring, evaluating, mentoring, developing and managing the workload of others

Seniority Level

Mid?Senior level

Employment Type

Part?time

Job Function

Information Technology

Industries

Retail

External Links

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EEO Statement

Walmart and its subsidiaries are committed to maintaining a drug?free workplace and has a no?tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.