Job Details

Job Title: Sr. Application Support Engineer

Location: Boston, TX

Responsibilities:

• Provide L2/L3 application support for business-critical systems.
• Monitor, troubleshoot, and resolve production issues within SLAs.
• Perform incident, problem, and change management using tools like ServiceNow/JIRA.
• Analyze recurring issues, drive root cause analysis (RCA), and implement permanent fixes.
• Collaborate with development, infrastructure, and business teams for defect resolution and enhancements.
• Support deployments, upgrades, and patching activities in production and non-production environments.
• Maintain documentation, knowledge base, and standard operating procedures.
• Mentor junior engineers and provide technical guidance.

• 5-8 years in application support / production support.
• Strong skills in SQL, Linux/Unix, scripting (Shell/Python).
• Hands-on with monitoring/logging tools (Splunk, AppDynamics, Dynatrace, ELK, etc.).
• Knowledge of ITIL processes (incident, problem, change).
• Familiarity with DevOps tools (Git, Jenkins, CI/CD pipelines) preferred.
• Excellent analytical, communication, and problem-solving skills.