Job Details

Vice President of Field Operations - Luxury (Remote Opportunity)

Hyatt Hotels Corporation is seeking a visionary Vice President, Field Operations Luxury to elevate the performance and reputation of our premier hotels across the Americas.

This role is accountable for driving the performance, profitability, and brand integrity of a portfolio of approximately 17 luxury hotels across the Americas region. The Vice President, Field Operations Luxury will be responsible for ensuring each hotel consistently delivers exceptional guest experiences, achieves strong financial results, and upholds the distinct positioning of Hyatts luxury brands.

Key responsibilities include:

• Hotel Performance Leadership: Set ambitious financial, operational, and guest experience targets and provide strategic guidance to ensure sustained excellence.
• Brand Stewardship: Ensure each property authentically represents the vision, values, and standards of Hyatts luxury brands.
• Owner and Stakeholder Engagement: Serve as the primary liaison between hotel leadership and ownership groups, fostering strong relationships and building alignment on business strategies, capital planning, and long-term growth priorities.
• Growth & Transitions: Oversee the successful opening, rebranding, or transition of hotels to maintain seamless brand representation and operational excellence.
• Talent Development: Mentor and coach General Managers, providing clear performance feedback, career development planning, and succession readiness for future leaders at Hyatt.
• Strategic Capital Planning: Lead oversight of the 10-year capital planning process to ensure investments support both performance outcomes and brand differentiation.

Qualifications:

• 15+ years of operations leadership across hotels and/or resorts, including experience in the luxury market
• Minimum of 5 years as a General Manager with a proven track record of success
• Demonstrated expertise in building and sustaining strong owner relationships.

Experience Preferred:

• Bachelors degree in hospitality, business or a related field

We offer exceptional corporate benefits, including:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match