Job Details

Insurance Verification Specialist

Could you be our next Insurance Verification Specialist? Globe Life is looking for an Insurance Verification Specialist to join the team!

In this role, you will be responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

This is a remote/work from home position. We have Full-Time & Part-Time positions available.

What You Will Do:

• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
• Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
• Clearly explain the application process to potential customers.
• Accurately complete additional paperwork as needed.
• Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.
• Transfer calls to the appropriate department as needed.
• Successfully meet the minimum expectation for departmental key performance indicators (KPIs).

What You Can Bring:

• Minimum typing requirement of 35 wpm.
• Excellent oral and written communication.
• Superior customer service skills required friendly, efficient, good listener.
• Proficient use of the computer, keyboard functions and Microsoft Office.
• Ability to multi-task.
• Knowledge of medical terminology and spelling a plus.
• Ability to work under pressure.
• Excellent organization and time management skills.
• Must be detail oriented.
• Have a desire to learn and grow within the Company.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full-time and/or part time based on the position specifications.

How Globe Life Will Support You:

• Competitive compensation is designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.