Job Details

Manages front end and store office operations and staff to promote high level of engagement and customer satisfaction. Proactively addresses issues and concerns through effective communication, adherence to Company policies, and thorough training of front end partners. Oversees compliance of office functions including AML, lottery, and Western Union transactions. Ensures adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience. Essential Duties and Responsibilities:Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems. Ensures effective training of partners within the departments under their supervision. Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to...Customer Experience, Manager, Store Director, Customer Service, Operations, Experience, Retail, Grocery