Job Details

Pay Range: $65hr - $70hr

Responsibilities

• Design, implement, and maintain CI/CD pipelines for ServiceNow applications, integrations, and custom development.
• Establish infrastructure-as-code IaC practices for ServiceNow environments
• Automate build, test, deployment, and monitoring workflows for ServiceNow and related services.
• Partner with engineering teams to embed AI/ML models into the ServiceNow platform e.g., predictive intelligence, generative AI, intelligent automation.
• Drive observability, monitoring, and alerting frameworks for ServiceNow applications to ensure high availability and performance.
• Optimize platform reliability and performance at scale, ensuring zero-downtime upgrades and releases.
• Collaborate with Engineers and Engg leaders on DevOps best practices, governance, and security for ServiceNow.
• Build DORA reporting to track the code push, code coverage
• Research and introduce emerging AI/automation capabilities in the ServiceNow ecosystem to continuously modernize the platform.

Required Qualifications

• 8+ years of DevOps engineering experience, with at least 3+ years on the ServiceNow Now Platform.
• Strong hands-on experience with CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, or equivalent).
• Proven expertise in ServiceNow platform development, deployments, and upgrades.
• Experience with AI/ML frameworks and integration into enterprise applications.
• Proficiency in scripting and automation (Python, JavaScript, PowerShell, or Shell).
• Knowledge of ServiceNow DevOps module and AI Search.
• Strong understanding of security, compliance, and governance in enterprise environments.
• Excellent problem-solving, debugging, and performance optimization skills.
• Experience mentoring engineers and influencing cross-functional technical decisions.