Job Details

ES Systems Engineer Remote USA

The purpose of this position is to provide customers with support based on the customer's technical problems related to their building systems as well as provide on-site and remote technical support to installers and subcontractors. This position is also responsible for creating control databases and setup control systems based on project specification and/or sales proposal. Performs field startup and system commissioning tasks as well as the remote installation of software and control programs.

What You'll Do:

• Creates programming logic using flow diagrams, sequences of operation, panel layouts, termination details and project specifications or sales proposal.
• Performs programming of control applications using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols.
• Performs job-site system checkout, commissioning and testing of control applications, to verify proper operation according to project specifications, sales proposal and design documentation.
• Develops system graphic displays, according to project specifications or sales proposal.
• Provides on-site and remote technical support for installers and customers.
• Part of an on-call rotation for after hour's response to customers.
• Performs system analysis and diagnostics. Isolate and troubleshoot problems, take corrective action if possible.
• Answers customers' calls by telephone and/or email to determine the nature of the problem and responds to each situation by assessing customer's needs and provide clear and accurate responses to the customer.
• Articulates resolution to a customer's problem clearly both in verbal and written communication.
• Documents problem resolution and report findings back to Account Executive/Project Manager for customer follow-up.
• If required, re-create customer problems in-house for the purpose of testing solutions.
• Responsible for keeping the customer and management advised of any outstanding and reoccurring problems with products, services or customers.
• Advise the Sales/Solutions team of new opportunities to sell additional products or services.
• Other duties may be assigned.

Supervisory Responsibilities:

• No formal supervisory responsibilities in this position.
• Provides informal assistance such as technical guidance, and/or training to coworkers.
• May coordinate and assign tasks to co-workers within a work unit and/or project.
• Provides mentoring and training to Systems Engineer's.

What You'll Need:

• Associate degree in HVAC, Electrical or Mechanical or completes apprenticeship. Five years of related industry experience. Bachelor's degree preferred.
• Previous field bus and network experience preferred.
• A valid driver's license with a good driving record for applicable vehicles, without restrictions, or limiting conditions. (Corrective lenses permitted)
• Ability to comprehend, analyze, and interpret various types of business documents as a basis for development and delivery of training materials.
• Ability to create and present training reports, manuals, instructions, and presentations in a pre-designed style and format.
• Ability to effectively respond to sensitive issues and complex training inquiries or complaints from clients, co-workers, supervisors, and/or management.
• Ability to create and present effective presentations on processes, procedures, technology and soft skill topics to all internal departments, large groups of employees, clients, and/or management.
• Ability to prepare accurate paperwork. Regularly communicates, customer suggested improvements to the various communications and interactions with the company.
• Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Experience with control and HVAC systems and their terminology. Must possess a thorough knowledge of the use, setup and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel.
• Must be flexible with schedule, including working some nights and holidays when requested. Must be willing to travel up to 50% including some overnights.

CBRE Employee Benefits:

• Comprehensive medical, dental, vision
• Disability benefit program
• 401k company matching
• Paid time off and holidays
• Company paid life insurance
• Pet insurance
• Paid parental leave

Why CBRE?

We invest in our employees' development. We provide employees with resources that support them in developing skills to enhance performance in their current role as well as for future roles.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $72,000 annually and the maximum salary for the position is $77,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates may also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

The application window is anticipated to close on September 20, 2025 and may be extended as needed.