Job Details

Position Requirements

Job Location

This position is remote and will be for the Central Region with a focus in Virginia, Richmond based.

Job Summary

The role serves as the primary onsite liaison between NAPA and healthcare clients, fostering strong relationships withhospital leadership and clinicians to ensure high levels of satisfaction and retention. Responsibilities include managing client partnerships, optimizing operational performance, and supporting clinician recruitment and engagement. The position collaborates closely with Talent Acquisition to attract top talent, oversees the full lifecycle of clinician management, and ensures seamless onboarding and integration into the clinical team.

Responsibilities

Client Relationship Management:

• Serve as the primary onsite liaison between NAPA and our client, building and maintaining strong, long-term relationships with key stakeholders, including hospital administration, clinic managers, chiefs and individual clinicians.
• Regularly meet with the chief to understand their evolving needs, identify opportunities for partnership expansion, and proactively address any concerns or challenges.
• Act as a trusted advisor, providing insights and recommendations to optimize schedules, reduce operating expenses, manage locums and enhance the client's overall experience.
• Ensure high levels of client satisfaction and retention through proactive communication and exceptional service delivery.

Clinician Management & Recruitment:

• Working in tandem with Talent Acquisition to develop and execute effective recruitment strategies, leveraging various channels to attract top talent.
• Establish and coordinate a standardized interview process for clinical candidates and our anesthesia department.
• Actively participate in the recruiting, interviewing and onboarding of clinicians, including a "white glove" service during the onboarding and orientation phase.
• Act as on-site liaison for clinicians and NAPA back office to help manage the full lifecycle of clinician engagement, including credentialing, scheduling, performance monitoring, and ongoing support.
• Foster a positive and supportive environment for clinicians, addressing their needs and ensuring their successful integration into the onsite team.

Operational Efficiency & Optimization:

• Analyze data to identify opportunities to optimize scheduling and reduce locum usage. Review staffing models and improve operational efficiencies at the clinical site, in collaboration with the client and our internal teams.
• Proactively identify and resolve operational challenges, escalating complex issues as needed to ensure timely resolution.

Business Development & Growth:

• Identify and pursue opportunities for service expansion within the existing client account.
• Collaborate with internal sales and solutions teams to present new offerings and demonstrate value to the client.
• Stay informed about industry trends and competitor activities to identify potential threats and opportunities.

Reporting & Communication:

• Provide regular reports on client relationship status, recruitment progress, and operational performance to internal stakeholders.
• Maintain accurate and up-to-date records in CRM systems.
• Clearly and concisely communicate complex information to both internal and external audiences.

Required Qualifications

Education:

• Bachelor's degree in business administration, Healthcare Management, Marketing, or a related field.

Experience:

• 5+ years of experience in account management, client relations, or a similar role, preferably within the healthcare industry.
• Proven experience in recruiting and interviewing professionals, ideally healthcare clinicians.
• Demonstrated ability to drive operational efficiencies and implement process improvements

Skills:

• Strong understanding of the healthcare landscape, including clinical operations and staffing challenges.
• Exceptional interpersonal and communication skills (verbal and written), with the ability to build rapport and influence stakeholders at all levels.
• Excellent negotiation and problem-solving abilities.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Dynamics CRM software and Microsoft Office Suite.
• Must live close to NAPA major markets with ability to travel locally to client sites as needed by the regional team.

EEO Statement

North American Partners in Anesthesia is an equal opportunity employer.