Job Details

Overview

Customer Support Manager Tax REMOTE (Seasonal) role at JDA TSG. This is a remote seasonal position for the tax season, from early November 2025 through April 30, 2026, averaging 40+ hours per week. 100% remote work in the U.S.

Opportunity Highlights

• Wide range of shifts, including evenings and weekends.
• 100% Remote work in the U.S.
• Growth potential
• Starting at $38/hour + incentives
• Work from early November 2025 through April 30, 2026 averaging 40+ hours per week.

A dedicated hardwired Ethernet connection is required.

Candidates with contact center experience leading remote teams and driving attainment of SLAs and KPIs are strongly preferred.

On a Typical Day, You Will

• Provide strong and effective leadership via video, phone, and chat, and motivate your team to achieve program goals.
• Monitor and evaluate the team to identify coaching and mentoring needs.
• Implement policy updates through training and change control processes.
• Identify areas for process improvement at the individual and team level.
• Analyze daily/weekly/monthly performance data and deliver feedback.
• Assess, adopt, and update strategies to meet SLAs and KPIs, including timecard management, shift adherence, tool usage, customer metrics, documentation, and troubleshooting.
• Identify and address issues within leadership channels and customer escalations, ensuring friendly and prompt resolution.
• Escalate customer callbacks as needed and carefully document team activities.
• Ensure onboarding and training milestones are met.

What You Bring To The Role

• Passion for customer support and improving the customer experience.
• 2+ years in a remote supervisory role, leading teams of 15+ customer support professionals.
• Strong technical skills navigating Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc.
• Dedicated workspace with a hard-wired Ethernet connection and a personal computer for administrative responsibilities.

What We Provide

• Seasonal/flexible morning through evening hours, 7 days per week from home.
• W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives.
• Work from early November through the end of April 2026, averaging 40+ hours a week.
• Comprehensive training and support from management.
• Equipment including a laptop for the duration of employment; personal computer required.
• Opportunity for employment growth within JDA TSG.

We need applicants who can commit to the full season (through April).

APPLY NOW!

About JDA TSG

Since 2011, our mission has remained to partner with clients to solve the toughest problems facing their businesses, applying a dynamic approach to business process improvement, outsourced managed services, and talent solutions.

• JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate eligible to work in the United States.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Other
• Industries: Outsourcing and Offshoring Consulting