Job Details

BioPath Holdings is seeking a dedicated and compassionate Customer Care representative to join our dynamic team. As a leader in the biopharmaceutical industry, we are committed to advancing healthcare solutions and ensuring our customers receive the highest level of support and service. In this vital role, you will be the face of our company, providing exceptional service to our clients and helping them navigate their experiences with our products and services. You will engage with customers through a variety of channels, including phone, email, and live chat, addressing inquiries, resolving issues, and ensuring satisfaction with every interaction. Our ideal candidate possesses a deep understanding of customer needs and is passionate about fostering positive relationships. You will work closely with cross-functional teams to address customer concerns and drive continuous improvement in our customer service processes. You will also have opportunities for professional development, contributing to our mission of making a meaningful impact in the healthcare space. If you are a problem-solver with strong communication skills and a commitment to excellence, we would love to hear from you and explore how you can be part of our team at BioPath Holdings.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Educate customers about our products and services to enhance their experience.
• Diagnose and resolve customer issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Suggest improvements to company processes based on customer feedback.
• Stay updated on product knowledge and industry trends to provide informed assistance.

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Empathy and patience in dealing with customer issues and concerns.
• Proficiency in MS Office Suite and customer relationship management (CRM) software.
• Willingness to learn and adapt to new processes and technologies.