Job Details

Imagine waking up each day excited for work, knowing your words and support help shape the futures of learners across the globe. If youre apassionate communicatorwho thrives in both structured systems and creative writing, then we have an exhilarating opportunity for you at the IxDF (Interaction Design Foundation)!

Were now looking for an Admin and Support Specialist whos also ready to grow: someone who will start by supporting our members through written communication and internal operations, and who willgradually step into the world of content and course creation.

Join us, and you wont just be changing jobsyoull be elevating your career on a global scale. At IxDF, were not just a company; were a movement dedicated to making high-quality design education accessible to everyone, everywhere.

With team members and learners from over100 countries, your role at IxDF will have a worldwide impact. From engaging with diverse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.

Your place in the IxDF Universe

• Correspond daily with members and prospective learnersacross multiple channelsemail, chat, and social mediaproviding quick, accurate responses to their questions. Youll troubleshoot issues, offer guidance, and ensure a seamless user experience.
• Collaborate with our Editorial Teamon a variety of writing and editorial ad-hoc projects.
• Maintain and improve documentationby ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.
• Shape internal processesthat directly impact engagement and key performance indicators (KPIs). Youll analyze workflows and recommend improvements to help us provide even better services for our members.
• Update our internal knowledge baseand contribute to department-wide initiatives focused on knowledge sharing. Youll ensure that important insights and best practices are easily available to all, driving continuous improvement.
• Communicate and collaborate effectivelywith other teams to relay customer needs and insights. By sharing valuable feedback, youll help us maximize retention, improve member satisfaction, and drive growth.
• Embody our valuesas you are often the first point of contact for our community. Youll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.
• Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. Youll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.
• In time, well help you upskill so you can help createworld-class educational materialsin the form of highly engaging articles, design templates, portfolio exercises, videos, and much more. This will allow you to participate in theeditorial processes behind creating coursesfor tens of thousands of learners worldwide.

Do You Share the Vision of IxDF?

People dont just buy our courses; they invest in a better version of themselves. Thats why every sentence we write, from a support message to a course description, must do more than just inform. It must reflect what we believe in as a brand, and speak to the heart of our learners.

• Show the dream outcome:Help people imagine a future of creative, meaningful work, freedom, fulfillment, flexibility, and impact through great design.
• Strengthen belief in success:Build confidence through real stories and practical examples. People should feel, If they did it, I can too.
• Overcome barriers:Write in a way thats simple, human, and motivating. No jargon. No overwhelm.

Your writing wont just explain, it will inspire, energize, and support. Whether its a member support email, a help article, or a piece of educational content, your words will give our members clarity and confidence in our IxDF brand.

About You

• Youre anexpert wordsmithwith an eagle eye for the tiniest details and a keen ear for flow.
• You arefluent in written and spoken Englishwith great writing skills, perfect grammar and an appreciation for the power of tone, brevity and microscopy.
• You thrive in a fast-paced environmentwhere you handle ad-hoc projects of varying complexities with ease and enthusiasm.
• Attention to detail and thoroughnesscome naturally to you. You enjoy ensuring that every task is completed with care and precision.
• You relish solving problemsespecially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.
• You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.
• Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.
• You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.
• You are located within a time zonefrom Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.

Bonus Points

• You have agenuine curiosity about user experience (UX)design and are interested in how it can improve the quality of life for people around the world.
• You haveyour own blog or a social media pagewhere you create and share articles or other forms of original content.
• You lovemaking complex concepts accessible, and you enjoy teaching or explaining ideas in a way thats engaging and easy to understand.
• You have an exceptional talent forcreating structure, and you take pride in organizing processes and tasks in a way thats efficient and clear.

What We Can Offer

• A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, youll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.
• Opportunities for growth and impact: At IxDF, youll have room to grow professionally while making a real difference. Youll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.
• A Global, Purpose-Driven Team Work alongsidepassionate professionalsfrom all over the world, united by a common mission.
• Engagement with a Thriving Global Community Youll have the opportunity to support and interact with ourlocal groups, educational partners, and community initiatives. Whether its helping organizeIxDF Local Groups, facilitating partnerships with educational institutions, or engaging with our vibrantdesign community, your work will contribute to astronger, more connected global network of UX professionals and learners.
• Afull-time position, within a fully remote organization. Dailyvideo-based collaborationwith your colleagues from elsewhere on the planet, and youll get to meet up on team trips every year.
• A work culture with nofluffy titles, political agendas and corporate drama. Your colleagues valueyour warm character, your strong work ethic, and the results you deliver.Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.
• A daily mission to help impact,empower, and enrich the lives of millions of peopleby creatingaffordable high-end design educationfor everyone across the planet. Itll be yours too.
• A companywhere the distance between idea and execution is minimal.Were a highly agile organization withzero bureaucracy or corporate politics and withexceptional order and efficiency.
• A company culture wherepassion meets high performance and excellence. To help us improve the world (and yourself in the process),youll need grit, strong work ethic, long-term thinking, and self-discipline.
• We thrive because we have ahands-on attitude and a bias towards actionas opposed to fluff-filled, unrealistic strategies. Youll needcrisp execution skills yourselfand the ability toimpress your colleagues with concrete results, just like theyll impress you.

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