Job Details

Customer Svcs Coordinator

Are you ready to think about the future and dream big? At Port Houston, we're seeking individuals who are eager to tackle the most significant challenges of their careers. For over a century, we've been driven by vision and scale, delivering impactful initiatives that shape Houston and the region. Our sustainability and success hinge on attracting, retaining, and nurturing exceptional talent.

When you join Port Houston, you're embarking on a journey towards a fulfilling career path. Take the first step in the right direction-are you READY?

Position Summary:Assists a variety of customers (truckers, shipping lines, brokers, shippers) and collaborates with other Port Houston departments to provide answers and timely service for the shipments moving through the Bayport and Barbours Cut Container Terminals. Monitors and responds to the gate Trouble desk. Manages very large volumes of emails and phone calls to ensure all customers are provided with the appropriate assistance.

Key Responsibilities/Duties:

• Respond expeditiously to all customer inquiries and requests; resolve customer problems/issues/concerns
• Provide daily support and interaction with customers and carriers
• Process transactions for truck drivers, in- and out-bound, to the terminal using the Navis software system.
• Monitor and report daily rail activities including drays to / from the rail ramp, train arrivals and departures, outstanding holds, and booking issues.
• Coordinate and compile rail orders, container lists, delivery orders, and N4 updates as necessary for rail containers.
• Communicate to all rail stakeholders to resolve any concerns that may prevent efficient flow of rail cargo.
• Expedite resolution of rejected (in- and out-bound) containers
• Resolve issues arising from billing or information system errors
• Support the Operations division and Logistics Coordinators as needed
• Research, complete, or cancel old open gate transactions
• Assist Stevedores with vessel planning issues
• Achieve high productivity with accurate results
• Provide training to customers on use of Navis N4 and the Customer Service Portal, Lynx.
• Support Operations with Rail Dray, Empty Container Dray, and Hazardous Container coordination
• Work required scheduled overtime hours and be available for unscheduled overtime
  when operating requirements or other business needs of Port Houston cannot be fulfilled during regular working hours
• Work a temporary, alternative schedule or shift as requested by supervisor
• Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
• Perform related duties as required

Education/Experience:

• High School diploma or GED equivalent required
• 3+ years of previous customer service experience required
• Marine Terminal Logistics experience preferred
• Bilingual (Spanish) strongly desired

Knowledge, Skills, Abilities and Behaviors:

• Knowledge of basic hazardous placard and documentation requirements for marine containers
• Knowledge of computer software and functions at terminal, including inventory procedures, yard services, vessel billing, yard planning, remote entry station procedures, and EDI
• Excellent customer service and communication skills, including strong verbal and listening skills
• Sound judgment and critical thinking skills
• Ability to work professionally and efficiently in fast paced environment with different personalities
• Ability to stay calm under pressure
• Ability to self-manage work pace and assigned duties
• Ability to multi-task
• Ability to cross-train within department, possibly with other departments, to achieve higher level of position/company knowledge to perform to higher standards
• Ability to perform essential duties of position with time constraints, interruptions, and stressed dispatchers and drivers
• Attention to detail with a high level of accuracy
• Proficiency with Microsoft Office Suite, Navis, and OCR systems
• Flexibility to work overtime, including nights, weekends, and holidays
• A Transportation Worker Identification Credential (TWIC) must be obtained within 30 days of appointment, and be maintained for the duration of employment

Key Competencies Required:

• Adaptability
• Analytical Problem Solving
• Communication
• Customer Focus
• Energy and Enthusiasm
• Time Management

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high. To apply, please go to porthouston.com/careers. Only applications submitted through the Port Houston Careers website will be acknowledged. Port Houston is an equal opportunity employer and participates in the E-Verify program supervised by the U.S. Government.

Thank you for choosing Port Houston in your career search.

Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.