Job Details

IT Manager

About Rowe Casa Organics

From the beginning, Rowe Casa Organics has been on mission to provide safe, natural, and non-toxic
products that you can trust.
In 2017, sisters Jill and Alicia embarked on a mission seeking greater health and wellness for their
families. Frustrated by the lack of transparency and truly safe, effective options, Jill Rowe took matters
into her own hands by making our very first product, Elderberry Immune Support. Today, Rowe Casa
Organics produces over 300 products to help people thrive in their health, wellness, and lifestyle. From
wellness necessities and household essentials to the finest of self-care, each product that we offer is
crafted with the utmost quality, care, and love.

Job Overview

Rowe Casa is seeking an experienced IT Manager to lead our IT department, overseeing infrastructure,
desktop/end-user support, networking, server management, and end-user devices for over 300 local
and remote employees across multiple operation buildings in the New Boston area. The IT Manager will
manage a small team of IT Specialists (daytime and overnight shifts) and drive IT initiatives that support
business growth and operational efficiency.
The role requires strong expertise in ERP systems, networking, on-premises servers, cybersecurity, and
enterprise applications. The ideal candidate will balance hands-on technical skills with leadership ability
to manage daily operations, projects, and staff development. We are seeking a self-starter who is
proactive in identifying tasks, anticipating issues, and implementing solutions before they impact
business operations.

Key Responsibilities

Leadership & Team Management

• Supervise and mentor IT Specialists (day and overnight).
• Manage workload distribution, escalations, and training.
• Maintain high service levels for end-user support.
• Proactively identify IT issues, risks, and opportunities for improvement across the organization, and bring forward solutions and recommendations.

Infrastructure & Servers

• Manage on-premises servers, storage, and virtualization (VMware/Hyper-V or equivalent).
• Oversee backups, patching, monitoring, and disaster recovery.
• Maintain integrations between on-prem and cloud environments.

Networking & Security

• Manage LAN/WAN, Wi-Fi, and VPN across multiple buildings.
• Ensure network uptime and security compliance.
• Oversee endpoint security, firewalls, and intrusion detection.

Applications & Systems

• Serve at the primary ERP (ECI Deacom) Administrator, managing system configuration, permissions, and daily operations, while partnering with ERP consultants on escalations, enhancements, and continuous improvements.
• Administer Google Workspace (accounts, licensing, security policies).
• Maintain understanding of Google Credential Provider for Windows (GCPW) and its integration with user management.
• Support EDI, e-commerce platforms (Shopify), and fulfillment systems (Ship Station).
• Oversee ITSM/RMM platform (Atera). Collaboration and Projects
• Work closely with departmental leaders to understand their needs and support IT initiatives, including the development of dashboards, reporting tools, process automation, and other technology solutions that improve efficiency and visibility.
• Support IT needs of compliance and R&D labs, including on-prem server-connected lab equipment.
• Deliver IT projects on time and within budget.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
• 5+ years of IT management or senior IT leadership.
• Proven experience with:
  o On-prem servers (Windows Server, virtualization, backup, DR)
  o ERP systems (ECI Deacom preferred)
  o RMM/ITSM tools (Atera preferred)
  o Networking (LAN/WAN, Wi-Fi, SonicWall, Ubiquiti, Araknis)

o Google Workspace; Microsoft 365 administration
o Google Credential Provider for Windows (GCPW)
o Cybersecurity frameworks and best practices
o EDI, e-commerce, and shipping platforms (Shopify, Ship Station)

• Strong problem-solving and project management skills.
• Excellent communication skills with both technical and non-technical audiences.
• Experience in manufacturing/operations with GMP compliance is a big plus.

Work Schedule:

• Typically, Monday through Friday 7:30am - 4:30pm.
• On-call support: Rowe Casa operates 24 hours a day, six days a week (closed on Sundays). While IT Specialists cover nearly all operating hours, the IT Manager will be responsible for handling escalations and critical issues that arise outside of standard office hours.
• Holiday Preparation Period: To ensure our team is fully prepared for the busy holiday shopping season and to effectively manage the increased order volume, we have a vacation blackout period scheduled between November 15th and December 15th.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Discounts on Rowe Casa products
• Opportunities for professional development and growth

Rowe Casa Organics is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.