Job Details

Operational Excellence Consultant

The Operational Excellence Consultant is responsible for driving operational excellence across FLIK by evaluating and training on brand standards and operational requirements while fostering continuous improvement initiatives and enhancing performance. Reporting to the Sr. Director of Operational Excellence, this role requires conducting in-depth operational excellence reviews, communicating results to all levels of the organization and supporting the execution of follow-up action plans and training programs. The Operational Excellence Consultant works closely with divisional teams to streamline processes, optimize performance, and ensure adherence to service standards.

This is a remote role with 80% travel in the California territory.

Key Responsibilities

• Conduct comprehensive operational excellence reviews to document and analyze divisional business trends and identify opportunities for improvement.
• Communicate gaps to standards, associated action plans, and applicable training to unit level stakeholders and senior leadership.
• Support action plan submission and completion, providing clear direction to ensure effective and consistent resolution of gaps to standard.
• Prepare and present regular performance reports, improvement plans, and insights to the Sr. Director of Insights & Excellence and other division leadership.
• Monitor and analyze operational excellence review results to identify trends and opportunity areas.

Required Qualifications

• • Ability to travel up to 80%.
  • Preferred background/experience: 3-5 years in food service and/or hospitality.
  • Preferred Education: Associate and/or Bachelor's Degree in food service, culinary arts, hospitality, or relevant field.
  • Exceptional communication skills, including the ability to effectively share customer insights and drive performance improvement.
  • Able to adapt to new/evolving technologies.
  • Ability to thrive in complex, fast paced environments.
  • Strong relationship-building skills.
  • Self-driven mindset with the ability to manage multiple work-streams in parallel.
  • Demonstrated ability to manage project timelines, prioritize effectively, and meet ongoing deliverables simultaneously.
  • High attention to detail and quality deliverables.
  • Strong coaching, training, and development skills.
  • Advanced proficiency in Microsoft Office, iOS, and data collection and analysis programs.

Associates at Flik Hospitality are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.