Job Details

At OneMain, our Customer Loan Specialists play a crucial role in empowering customers by understanding their unique needs and providing access to quick, friendly, and affordable financing for life's expenses. This position thrives in a competitive environment where hard work and dedication lead to personal and team success. As a Customer Loan Specialist, you will enjoy numerous opportunities for professional growth and advancement while receiving competitive compensation that acknowledges your individual achievements as well as team accomplishments.

Key Responsibilities

• Skillfully manage multiple tasks while adapting to the dynamic needs of the role, ensuring timely and efficient service for customers.

• Surpass customer expectations by providing ease, empathy, and encouragement, achieving targets related to both individual performance and branch objectives.

• Build new customer relationships and nurture existing ones by actively engaging with clients throughout the loan process and its lifecycle, offering tailored solutions based on their needs.

• Oversee the loan lifecycle, including collection activities, while adhering to all relevant laws and regulations.

• Communicate with customers and collaborate with other departments through various technological channels, such as phone, email, chat, and in-house systems.

• Demonstrate passion for success, driven by an internal motivation to excel and a goal-oriented mindset.

• Clearly educate customers on optional insurance products, ensuring they fully understand the loans, terms, and available options.

Requirements:

• High School Diploma or GED.

Preferred Qualifications:

• Experience in Sales, Collections, or Customer Service.

• Bilingual candidates, particularly in Spanish, are encouraged to apply.

Work Schedule: This is an on-site position with standard business hours from Monday to Friday and may include extended hours during the week as needed, including some Saturdays.