Job Details

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. The scope of the Insurance Counselor is primarily supporting patients who have existing commercial insurance coverage or who are uninsured. Conducts patient insurance education while operating within established compliance parameters of the company. Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden. Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary. Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively. Completes insurance assessments/evaluations for patients to accurately document patient education sess...Insurance, Patient, Counselor, Operations, Healthcare, Education