Job Details

Overview

Financial Clearance Call Center Rep-Remote

Join to apply for the Financial Clearance Call Center Rep-Remote role at Mayo Clinic Healthcare.

Responsibilities

• Handle exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits, including resolving missing registration items via work queues, in basket messages, and phone calls.
• Handle and resolve authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments.
• Receive call transfers from Appointment Schedulers and assist patients with financial questions related to appointments (charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, insurance and coverage information).
• Place outbound calls to patients, providers, insurance companies and other departments to resolve patient financial questions prior to or after patient appointments.
• Adhere to quality assurance guidelines and productivity standards.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required OR Bachelors degree required
• Ability to read and communicate effectively, basic computer/keyboarding skills, intermediate mathematical competency, good written and verbal communication skills, knowledge of proper phone etiquette and phone handling skills.
• Ability to work in a complex and patient-centered environment; good verbal communication; comfortable with ambiguity; good decision making and judgment; self-motivated, self-directed and highly organized; ability to prioritize and handle multiple tasks; strong ethics; knowledge/experience with Epic RC/EMR is preferred; HFMA Certification preferred.
• This position is 100% remote; may live anywhere in the US; no visa sponsorship.

Compensation and Benefits

• Compensation: $21.48 - $33.60 / hour
• Benefits Eligible: Yes
• Schedule: Full Time
• Hours/Pay Period: 80
• Schedule Details: Monday-Friday 9-5:30 CST

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify.