Job Details

Overview

Employer Industry: Healthcare Innovation and Medical Technology

Why consider this job opportunity

• Salary up to $147,200
• Opportunity for annual performance bonuses based on individual and corporate performance
• Comprehensive benefits package, including medical, dental, vision, life insurance, and retirement plans
• Generous time off benefits, including up to 120 hours of vacation and 40 hours of sick time per calendar year
• Flexible remote work opportunity within the Eastern Region of the U.S.
• Work with cutting-edge technology in the Orthopaedics field, impacting patient care and wellness

What to Expect (Job Responsibilities)

• Lead and supervise multiple Service Solutions teams focused on Digital Surgery software and hardware platforms
• Act as Level 2 Technical Support for various capital system issues
• Collaborate with internal teams to address technical issues experienced by customers
• Manage customer inquiries and ensure timely resolution of issues related to VELYS systems
• Implement process improvements to enhance efficiency and maintain budget controls

What is Required (Qualifications)

• Minimum of a bachelor's degree
• At least 4 years of experience in Customer Relations, Technical Support, or Field Service in related industries
• Proven experience managing a technical and/or field service team
• Strong knowledge of troubleshooting and servicing complex medical devices
• Proficiency in Microsoft Office applications

How to Stand Out (Preferred Qualifications)

• Experience with Customer Relationship Management (CRM) software
• Knowledge of capital equipment service operations and call center practices
• Familiarity with FDA Medical Device regulations
• Experience in a dynamic, real-time environment managing competing priorities
• Knowledge of ONE MD Service and Repair, Enterprise Complaint Management, or SAP

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