Job Details

This is a US Remote position

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission to serve patients living with serious illnesses drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas: Oncology, Inflammation, General Medicine, and Rare Disease, we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the livesof patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.

Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let's do this! Join an incredible team that's transforming Amgen's patient support programs. In this vital role, you will be managing industry-leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program from the ground up.

The Director of Patient Capabilities will report to the Patient Access Executive Director. This individual will support the operational and vendor needs of copay and FRS programs. In addition, you will own the strategy for these important patient support offerings, as well as assist in shaping a forward-thinking strategy for the Medical Benefit portfolio company-wide. This role will be actively involved in helping us craft the patient & customer experience in order to become the market leader in the Medical Benefit space. This is an excellent opportunity for a high performer looking to grow his/her operational experience to be part of a collaborative team committed to transforming patient support for our portfolio of medical benefit products.

Key responsibilities may include, but are not limited to the following activities:

• Design the strategy for short and long-term patient support and affordability capabilities access for 20 Amgen brands.
• Lead the team responsible for managing our copay and FRS programs across the medical benefit portfolio (inclusive of Oncology, Nephrology, Respiratory, Bone).
• Lead the build of impending launch support programs across the portfolio.
• Lead and establish vendor-partner relationships, looking for opportunities to innovate and deliver exceptional experiences to HCPs in support of patients.
• Lead, supervise, and foster the career development of the capabilities team.
• Serve on the Amgen Patient Access Leadership Team working collaboratively to design, build and implement patient access support services for Amgen.
• Oversee budget development and performance monitoring.
• Leverage cross-functional relationships with other business units, as well as with internal partners to ensure maintenance of Amgen legal, regulatory, and compliance standards.
• Evaluate opportunities for Patient Access across the portfolio.

Qualifications

Basic Qualifications:

• Doctorate degree and 4 years of marketing, commercial operations, access, and/or payer experience.

OR

• Masters degree and 8 years of marketing, commercial operations, access, and/or payer experience.

OR

• Bachelors degree and 10 years of marketing, commercial operations, access, and/or payer experience.
• 4 years managerial experience directly managing a team and/or leadership experience managing teams, projects, programs.

Preferred Qualifications:

• 5 or more years working closely with marketing, and/or compliance within the healthcare industry.
• Experience leading or being a member of a cross-functional project team.
• Experience critically evaluating processes and establishing creative solutions.
• Excellent communication skills, including interpersonal skills to foster collaboration and success in a highly matrixed environment; strong oral/written presentation skills.
• Demonstrated success as a team leader with strong team management skills.
• Strong project management skills, lead and manage projects from concept to completion in a matrix and, at times, ambiguous environment.
• Demonstrated self-starter, ability to work under limited supervision and coordinate multiple projects in a detail-oriented environment.
• Experience working with key internal or external partners, establishing, communicating, and managing teams to timelines and project targets.
• Advanced skills and familiarity with Excel, PowerPoint, OneNote.
• Utilization of project management tools, methodologies, and practices.
• Quick learner, proactive, takes initiative, goal-oriented, and results-driven.
• Strong negotiation skills, active listening, and relationship management skills.
• Ability to influence others while fostering a value-based environment of high performance and fairness.
• Demonstrates creativity and foresight in anticipating and solving complex project issues.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The high-performing professional we seek excels at these qualifications.

• Strong project management across a matrix environment.
• Ability to collaborate, lead and influence cross-functional teams with a diverse set of backgrounds.
• Strong ability to prioritize work, coach & develop people and gain cross-functional alignment from people who dont report to you.
• Excellent written and oral communication skills.
• Strong presentation and interpersonal skills.
• Consistent track record of success.
• Ability to analyze a business problem and develop appropriate strategy.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models, including remote and hybrid work arrangements, where possible.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.