Job Details

Do you make a GREAT first impression?
Do you NEVER meet a stranger?

If so, HealthCARE Express is looking for reliable, energetic, and outgoing individuals to join our D.O.F.I. team!
"D.O.F.I.?" That stands for Director of First Impressions - and that's exactly what this position is all about.

As the face of our company, the front desk team plays a vital role in the patient experience and overall success of our clinics. We're looking for someone who brings positivity, professionalism, and purpose to every interaction.

RESPONSIBILITIES:

• Greet patients and verify information in our computer system

• Provide assistance and information when requested

• Answer phone calls promptly and courteously

• Monitor and replenish clinic forms as needed

• Maintain accurate patient accounts, including cashiering, posting charges, and printing receipts

• Scan patient documents and reports into the system

• Ensure strict confidentiality of all patient information

• Verify insurance and address patient concerns professionally and promptly

• Maintain a professional and friendly demeanor with patients and team members

• Be flexible and open to cross-training in other areas

• Take on additional responsibilities outside the normal scope when needed

• Observe, identify, and act on opportunities to help us move forward and grow

• Support our vision, mission, and values through all job duties

What We're Looking For:

We're looking for someone who is highly organized, values confidentiality, and thrives in a fast-paced environment. You should have strong communication and customer service skills and feel confident using computers. Experience in a clinical setting and a basic understanding of HIPAA are helpful, but a great attitude and willingness to learn are just as important. Most of all, we want someone who genuinely enjoys helping others and being part of a team that's passionate about making a difference.

Position Details:

Pay: $15.00+/hour (based on experience)
Hours: 30+ hours per week; schedule may vary

Benefits Include:
Health Insurance, Dental, Vision, Life Insurance, Short- & Long-Term Disability, Accident & Critical Illness coverage, Benefit Time Off, and Bereavement Leave

At HealthCARE Express, we don't just offer jobs - we build careers. We're proud to foster a culture that promotes personal growth, celebrates wins (big and small), and makes work both meaningful and fun. From monthly themed dress-up days to a team-driven environment that thrives on innovation, this is a place where you can truly grow. With 16 urgent care clinics, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana, there's never been a better time to join us.

Make a lasting first impression. Join our team today!