Job Details

Front Desk Agent

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will have a passion for hospitality and a commitment to ensuring that every guest has a memorable experience. This role involves managing front desk operations, assisting guests with check-in and check-out processes, and addressing any inquiries or concerns they may have.

Duties

• Welcome guests upon arrival and provide them with information about hotel services and amenities.
• Manage the check-in and check-out processes efficiently while ensuring accuracy in billing.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain an organized front desk area, including managing multi-line phone systems effectively.
• Assist with night audit procedures as required, ensuring all financial transactions are accurate.
• Collaborate with other departments to ensure seamless guest experiences.
• Provide information about local attractions, dining options, and transportation services to enhance guest satisfaction.
• Uphold high standards of customer service and hospitality at all times.

Requirements

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Familiarity with night audit procedures is a plus.
• Excellent phone etiquette and communication skills are essential for managing guest interactions effectively.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• A background in hospitality management or related fields is advantageous.

Join our team as a Front Desk Agent where you can showcase your hospitality skills and contribute to creating unforgettable experiences for our guests!

Job Types: Full-time, Part-time

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift

Ability to Commute:

Texarkana, TX 75503 (Required)

Ability to Relocate:

Texarkana, TX 75503: Relocate before starting work (Required)

Work Location: In person