Job Details

Customer Success Specialist

The Customer Success Specialist will be the lead in delivering and developing training for end user customers. The position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor data. The position will work closely with end customers, technical support, and sales to ensure customer user experience and satisfaction with Vence grazing management technology. Key responsibilities may include, but are not limited to:

• Train end user to successfully enter, interpret and analyze the Vence technology data
• Customize user portal and user reports to improve the user experience with software
• Recommend changes to customers current process allowing for full implementation of Vence technology
• Consult with owners, managers and users as required to improve customer experience
• Ensure all questions are expediently addressed, resolved and documented in CRM
• Recommend additions to quick guides and customer communication for improvements
• Assist with gathering of testimonials, case studies and video clips
• Actively raise issues and recommend improvements to support services
• Use project management skills and organization to successfully manage multiple projects at once
• Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports
• Interface with Engineering to recommend improvements for Vence technology
• Assist marketing to write newsletter and Ag media stories related to Vence technology
• Work with Sales and Marketing to organize User groups and farm demonstration

Education Minimum Requirement:

• Bachelor's Degree in Animal Health, Agriculture, Business or relevant study is required

Required Skills/Abilities:

• Demonstrated understanding of the beef industry and cattle grazing
• Excellent interpersonal communication and presentation skills
• Successful candidate must be flexible and have the ability to adapt to a changing environment
• Able to quickly build trust and rapport with customers
• Time management and strong organizational skills
• Must possess a valid U.S. motor vehicle driver's license without restriction
• Excellent written, verbal and MS office skills
• Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction
• Experience working with ranching community preferred

Salary Range: $77,700.00 - $122,300.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at

You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Search Firm Representatives Please Read Carefully: Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation: No

VISA Sponsorship: No

Travel Requirements: 75%

Flexible Work Arrangements: Remote

Shift: 1st - Day

Valid Driving License: Yes

Hazardous Material(s): n/a

Required Skills: Account Management, Adaptability, Agricultural Economics, Agriculture, Farming, Animal Handling, Animal Husbandry, Customer Communications, Customer Experience Improvement, Customer Experience Management, Customer Relationship Management (CRM), Customer Value Management, Field Sales Support, Global Supply Chain, Healthcare Innovation, International Travel Arrangements, Knowledge Gathering, Lead Generation, Livestock Management, Management Process, Multi-Management, Newsletter Writing, Order Processing, Project Management, Relationship Building

Preferred Skills:

Job Posting End Date: 09/19/2025

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R364977