Job Details

Why consider this job opportunity

• Starting salary of $25.00/hour ($52,000/year)
• Up to 10 weeks of structured training and onboarding with dedicated support
• Comprehensive benefits including medical, vision, dental, and 401(k) matching
• 4 weeks of PTO plus 12 paid holidays and up to 20 hours of volunteer time off
• No nights or weekends required, promoting work-life balance
• Opportunities for career advancement within the organization

What to Expect (Job Responsibilities)

• Provide personalized call experiences, managing each call from start to finish
• Build rapport with diverse callers to assess their situations and present solutions
• Focus on quality and first-call resolution while minimizing processing time
• Participate in ongoing training and coaching sessions to enhance your skills
• Engage in various stretch opportunities to support business objectives and initiatives

What is Required (Qualifications)

• High school diploma or equivalent experience; post-secondary education preferred
• Experience handling complex customer interactions from support to resolution
• Ability to adapt to change and contribute to continuous improvement
• Reliable internet speed of 30 mbps download/10 mbps upload
• Ability to maintain a distraction-free remote workspace with necessary technology

How to Stand Out (Preferred Qualifications)

• Experience in customer service, financial services, or insurance
• Emotional resilience and professionalism in handling sensitive situations
• Proficiency in navigating multiple digital platforms simultaneously
• Ability to thrive in a high-speed, high-accuracy environment
• Familiarity with Lean and Six Sigma methodologies for process improvement

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