Job Details

Overview

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers from Fortune 500 enterprises to small businesses across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Motive is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, and the person in this role will be required to travel 50-75% of the time annually.

What You'll Do

• Installation and Support: Independently or with third-party installers, perform installations of Motive's product suite, including gateways, AI cameras, and accessories, across various vehicles and assets.
• Customer Engagement: Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the lead onsite presence for strategic deployments.
• Quality Assurance and Improvement: Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices.
• Innovation and Feedback: Collaborate with the Motive Field Engineering team to inform product enhancements and innovations based on field experiences.
• Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests to enhance the installation process and satisfaction.
• Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues.
• Escalation Handling: Manage the review and resolution of escalated technical issues to ensure positive outcomes for stakeholders.

What We're Looking For

• High school diploma or equivalent.
• Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
• Comprehensive knowledge of vehicle wiring and electrical systems, and ability to interpret technical documentation and wiring diagrams.
• Valid driver's license and clean driving record.
• Must be able to lift and move objects up to 50 lbs and perform physical tasks like climbing ladders and working in confined spaces.
• Experience installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.
• Strong technical background with the ability to independently manage complex installations and troubleshoot diverse equipment.
• Excellent communication skills for effectively training customers and collaborating with internal teams.
• Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands.
• A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.

Pay and Benefits

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care, paid time off, sick time off, short term and long term disability coverage, life insurance, and 401k contribution. Benefits are subject to eligibility requirements. The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range, as follows:

$69,000 - $86,000 USD U.S. metropolitan areas: Los Angeles, San Diego, New York City Area, Seattle, Washington D.C.

$66,000 - $83,000 USD Other locations in the United States

$60,000 - $75,000 USD

Motive is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome people of different backgrounds and experiences.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to access United States export-controlled commodities and technologies. It is Motive's policy to require employees to be authorized to receive access to Motive products and technology.

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